Canada Privacy Policy (PIPEDA)
Last updated: 17 August 2026
This Canada Privacy Addendum supplements our Global Privacy Policy for commercial activities governed by PIPEDA. Provincial privacy law may provide additional rights.
Controller
GLOBAL TRADING INNOVATIONS LIMITEDtrading as VUNRO
Unit B, 3/F., Kai Wan House
146 Tung Choi Street
Kowloon, Mongkok
Hong Kong
Privacy email: support@getvunro.com
Accountability, purposes and consent
GLOBAL TRADING INNOVATIONS LIMITED is responsible for personal information under its control. The accountable privacy role is the Privacy Lead, reachable at the corporate address or privacy email above. The person assigned to that role is identified privately on request; no owner’s personal details are published on this website.
The Global Privacy Policy describes the information we hold, its sources, uses, disclosures and retention criteria. We collect only information reasonably necessary for identified and appropriate purposes. We obtain meaningful express or implied consent appropriate to sensitivity and reasonable expectations unless PIPEDA permits processing without consent. Optional marketing, advertising and other non-essential uses are choices. Consent may be withdrawn subject to reasonable notice and legal or contractual restrictions.
Processing outside Canada
Information may be processed in Hong Kong, the United States and other countries where disclosed processors operate. We remain accountable for information transferred for processing and use contractual or other measures designed to provide comparable protection. Information abroad may be available to foreign courts, law-enforcement or national-security authorities under local law.
Retention
We keep information only as long as necessary for identified purposes and legal requirements, using the criteria in the Global Privacy Policy. Information no longer required is securely destroyed, erased or anonymised. Information under an access request is kept long enough for available recourse to be exhausted.
Your PIPEDA rights
You may ask whether we hold information about you, how it has been used and disclosed, obtain access, and challenge accuracy or completeness. We respond within 30 days, subject to a permitted extension. If extended, we notify you within the initial period. A refusal is limited to permitted grounds and includes reasons and recourse where required.
How these privacy request forms work
The form sends the email address, request type and legal regime to Avada, our privacy-request form provider. As part of the same deliberate submission, it also sends the same request to VUNRO's Cloudflare-hosted fallback for secure logging and Freshdesk case handling. This fallback send happens for every deliberate submission and is not conditional on Avada confirming or failing delivery. Cloudflare Turnstile processes security signals to protect the form from automated abuse; VUNRO does not use those signals for advertising.
Avada may separately create its own request record and send a confirmation or identity-verification message. The request is reviewed manually. Submitting it does not instantly export, correct or delete data, show request history, or complete a sale or sharing opt out.
Request record retention: Security HMAC rate records are kept for no more than 2 hours. Semantic deduplication and delivery metadata are kept for no more than 30 days. Encrypted actionable request data held by Cloudflare is erased promptly after confirmed delivery to Freshdesk or an audited manual handoff; unresolved requests remain encrypted until handled. A Freshdesk compliance case may be kept for up to 6 years after closure where needed for legal, regulatory, dispute or audit purposes, and is deleted sooner when no longer needed.
Submit a privacy request
These controls create a request with our privacy-service provider. We may ask for information reasonably necessary to verify identity for access, correction or deletion. You can also email support@getvunro.com.
Access or receive a copy
Ask whether we hold information about you and request a copy where applicable.
Correct information
Ask us to correct inaccurate or incomplete account information.
View existing requests
Ask to view privacy requests associated with your email address.
Delete information
Ask us to delete eligible information. Legal, security and transaction records may need to be retained.
Complaints and contact
Controller
GLOBAL TRADING INNOVATIONS LIMITEDtrading as VUNRO
Unit B, 3/F., Kai Wan House
146 Tung Choi Street
Kowloon, Mongkok
Hong Kong
Privacy email: support@getvunro.com
Please raise a complaint with the Privacy Lead first. If unresolved, you may contact the Office of the Privacy Commissioner of Canada.
